People make mistakes, but we were saddened by the lack of concern, effort, or care from the entire team (many who stood around chatting).

I don’t usually eat hibachi because I keep a healthy diet, and what was served was definitely not worth the cheat day. They were a polite group themselves and clearly were as uncomfortable “Karening” as I was. The others at my table, the other party, we all sat in stunned silence as other tables were laughing, clapping, and enjoying themselves. I still gave a large gratuity because that’s what my family does. She didn’t offer to compensate us in any way and, truthfully, a heartfelt apology would have gone a long way. When I politely mentioned all of this to our server, she said she didn’t know the man who cooked for us. As he walked away, I gave him a tip because I was raised to tip. He cooked in absolute silence and walked away. At one point he walked away for a few moments. There were (well behaved) children in my party and that spared me from pulling ice cubes from my water (which never arrived) to cool their soups. Next, the drink orders were wrong or the other selections were unavailable. Alarming, but lack of sake isn’t a deal breaker. We’re not the types who want a song and dance, but I like to note the reason why we’re dining somewhere if it’s a little special.įirst, there was no sake. I noted on the reservation that we were celebrating a birthday.

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